About Sigma

Sigma believes that truth and trust can change the world. Our platform helps organizations create, send and verify licenses, credentials and other people-based statements of truth, known as Merits. Members in turn benefit by taking control of their valuable personal information while shaping their future based on the opportunities that they are uniquely qualified for. 

The Role

Sigma is seeking a Customer Success team member to help build the foundations for long-term customer success. The ideal candidate will execute customer success programs that deepen and accelerate customer adoption, growth, and retention; delivering meaningful impact for our customers, members and partners globally. Members of the Customer Success team will be responsible for building a customer-obsessed team culture that maximizes long-term customer value and informs Sigma product, GTM and company strategy. This position will report to into the GTM team and work closely with the COO and other GTM Leads.

Responsibilities

  • Efficiently problem solve with customers through different communication channels such as email, text, phone, live chat, video calls, and messenger apps
  • Execute a clear customer and professional services plan, along with the supporting infrastructure and processes to achieve repeatable, measurable success across a series of identified objectives, and key results
  • Contribute to a customer-obsessed team and company-wide culture that empowers customers, members and partners to maximize the value they derive from Sigma in a repeatable and scalable way
  • Act as the voice of the customer across a diverse array of industries and use cases, be able to distill market and customer needs for internal consumption, while aligning GTM, CS and Marketing plans in a way that accelerates sustainable industry adoption and growth
  • Create evangelists by listening to customers closely and delighting them with our products and services
  • Collect structured feedback to provide to Marketing, Product, Engineering, to improve our core offering

Qualifications

  • 2-5  years of related work experience
  • Highly motivated, values-driven Customer Success team player with high energy, enthusiasm.
  • Demonstrated success in consistently delivering against short and long term objectives
  • Outstanding communication skills, both written and verbal. Adept at communicating benefits and managing conflict where it arises
  • Excellent collaboration skills and ability to communicate cross-functionally
  • Detail and data-oriented with proven ability to drive multiple projects forward simultaneously
  • Thrives in a high energy, fast growth startup environment
  • B.S. or B.A. in Business or equivalent work experience


At Sigma, we don’t just accept difference—we celebrate, support, and value it for the innate benefit of our employees, the competitive advantage of our products, and the strength of the communities we are a part of. Sigma is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We will do our best to accommodate any disabilities or special needs you may have.

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To apply, please click below or for questions email us at jobs@sig.ma.

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